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Application Issues
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I’ve had a technical issue when completing my assessment
Email our Online Support team, onlinesupport@ai-media.tv, using the subject line ‘Technical Support – Assessment’ and we can arrange to reset your... -
My captioner login page is asking for a password
You should use the password you nominated on the application page. If you have forgotten your password, you can reset... -
I’ve applied to be a captioner and not received any further information
Sometimes a small mistake in the typing of your email address can result in you not receiving your information. Please... -
How can I get the results of my assessment?
We are unable to provide you the answers your marked correctly or incorrectly. If you would like to know your... -
How do I use the captioning tool?
Simple Caption Editor Simple Caption Editor offers a user-friendly and accessible platform to create Closed Captions for video content. The... -
How to troubleshoot with us
There’s nothing worse then when stuff stops working like it should, especially when you need to make a urgent booking... -
When do I get the results of my captioning assessment?
Completed captioning assessments are reviewed by a member of the team. Usually you will receive your results within a few...