FAQs

FAQs

  • When do I get paid?

    We pay captioners every two weeks via PayPal. The pay cycle finishes on a Monday at 11:59pm AEST. Payment will...
  • The video will not load

    We recommend using a computer that operates with Windows and Chrome as your browser to ensure that the functions work...
  • What makes good captions?

    Good captions are easy to read, accurate and easy to understand. A good grasp of English grammar and punctuation rules...
  • Caption Breaks

    The readability of captions is improved when the caption lines end at natural linguistic breaks and reflect the natural flow...
  • Speaker Labelling

    Clear labelling of speakers provides the viewer with the information to understand who said what. To keep your files clear and consistent,...
  • Timing

    The timing of captions is important to the viewer experience. Out-of-sync captions are confusing and can be misleading. Each caption...
  • Sound Effects

    Sound effects describe any meaningful, audible content that is not spoken. When captioning sounds, format them in ALL CAPITALS within...
  • Music

    When instrumental music plays (music with no lyrics), give the title and name of artist.                           (‘ODE TO JOY’ BY BEETHOVEN...
  • Research and Verification

    Take time to research the correct capitalization and spelling of names, places, company names and jargon. Follow on-screen graphics. Match...
  • Punctuation & Grammar

    Punctuation is just as important as word accuracy when it comes to captioning. Good punctuation is crucial to captioning because...
  • Contractions

    Slang contractions should be spelled as they are spoken, as long as readability is not compromised. I’ma I’ma whoop you!...
  • Spelling Exceptions

    For consistency and readability, spell the following words and phrases in this form:   ✓alright     ✘all right  ...
  • Ellipses (…)

    An ellipsis is used to indicate the following: A significant pause to think. Also in place of false starts and...
  • Hyphens

    Hyphens are used in compound adjectives and adjective/adverb/noun + participle combinations when they precede a noun: e.g. 74-year-old father-of-two Tom Jones...
  • Numbers

    Numbers with four digits or longer should have a comma every three digits from the right, e.g. 1,000, 20,000. Exception:...
  • Dates and Events

    Dates should be written in the order spoken, but simplified. Examples: “the second of June twentyfourteen” = ‘2 June, 2014’....
  • Helpful Resources

    – A grammar nerd’s best friend. Find the answers to any grammar problems you might encounter.   – Grammar rules,...