FAQs

Transcribing equations can be quite tricky, especially when they can include some unusual characters. Where it is clear and easy...

Correctly transcribing any foreign or Indigenous languages is crucial to accurately transcribing a task. Like sound effects, these are always...

Despite your best efforts, sometimes you just can’t accurately transcribe words or phrases in a task. This can be due...

We provide accessible materials in a number of different forms, depending on what our clients prefer and what is suitable...

Each task is allocated an amount of time in which you must complete and submit it. You can view this...

If you no longer wish to complete a Community Portal task, click ‘Unclaim Task’ in the right-hand corner of the...

Sometimes life gets in the way – things can go wrong and you can’t finish your task by the deadline....

Performance Checks are Ai-Media’s unique method of qualifying our agents’ output. When an agent needs their output reviewed, we perform...

It is extremely important to verify words and names which relate to Aboriginal and Torres Strait Islander people, culture and...

Welcome to the team! At Ai-Media, we’re dedicated to making the world’s content accessible to everyone. It’s great to have...

Sometimes media is uploaded to Community Portal that does not contain transcribable audio. While the Online Support team makes every...

Sometimes media is uploaded to Community Portal that contains open captions – these are captions that have been fixed onto the media...