Customer FAQs

At Ai-Media, we’re dedicated to opening up the world’s content. We’ve created our technology platforms to help you make all...

Closed captioning (called ‘subtitling’ in the UK) is the most widely used type of captioning. It gives viewers the option...

Sometimes it’s important for everyone to receive the message. Open captions are permanently displayed on a video, they cannot be...

Captioning is the representation of a text version of spoken words and sounds typically available on television, online, as well...

“Subtitles” are different to captions in the way that they assume the viewer can hear but cannot understand the spoken...

Audio Description (AD) is descriptive audio narration of relevant visual elements of a video not represented in the original audio...

  You can add payment details in your account in the ‘Billing Settings’ tab. This can be found by clicking the...

Live captions are transmitted for live TV programs such as news and current affairs, sports coverage and program finals. Live...

What is an enterprise account? If you place regular orders or are a high-volume customer, an enterprise account can be...

We accept all major credit cards such as Visa, MasterCard and American Express. You may also apply to have an...

No card information is ever saved at Ai-Media. We take active steps to ensure the absolute safety of your credit...

At the time you make your booking, you should allow enough time for an overrun. If your event exceeds the...

At present, we only offer Facebook Live captioning in English through our booking portal. However, if you are interested in...

We charge on a per minute rate rounded up to the next minute. More questions? Payment and Security Customer FAQs...

Viewers can watch the captions through their personal, web-enabled devices such as laptops, smart phone or tablets and on presentation...

Log into the Portal Log into the Portal. If you’re not registered for an account yet, click here to get started....

Transcription Tool User Guide Transcription is a swift and accurate way of turning audio or video into text. We regularly...

Access to Work (AtW) can help pay for support to access services such as Ai-Live and purchase work related modifications. The...

The Ai-Live system runs over Ai-Media’s private network which has been tested to optomise security and performance. Regular maintance and...

Ai-Live is an inclusive live captioning service, providing accurate, real time, speech-to-text of spoken word content in a range of...

Simply register your details on our website and we’ll be in touch with you to setup your account. Click here...

You can order a transcript when you make your Ai-Live booking and it will become available from your Ai-Live user portal...

There are three ways that you can view your captions. You can also ask your web browser to remember your...

To enable Ai-Live captioning, an audio feed is taken from a room and sent to our offsite captioners via one...

The Ai-Live system only makes the transcript file available to users who were assigned to that session. Transcript data can...

For more information about our pricing, please contact us. More questions? Ai-Live Customer FAQs Payment and Security Home

No, Ai-Live is not an app and no software is required. All you need is a device that can access...

Your captions may stop auto-scrolling if you’re using Internet Explorer as your browser. The most common cause is that the...

1. Full Text captions that aim to capture all the meaningful words that are spoken; and 2. Simple Text captions...

Session data and transcripts are stored in a secure Oracle database that sits behind our firewalls. More questions? Ai-Live Customer...