Customer FAQs

Only registered Ai-Live Users, Captioners and Administrators assigned to the session and people with the secure session ID can access...

Yes, our Ai-Live Coordinators and Captioners are bound by a code of conduct, and uphold the Ai-Media Confidentiality Agreement. More...

If the captions aren’t scrolling please try the following: Change internet browser; Internet Explorer often has this issue Try refreshing...

No, but we’ll try to get as close to perfect as we can. We use real human beings to listen...

Ai-Media is a captioning provider for Echo 360 and can be set up to automatically caption lectures on a 1,...

Go to the Customer Login page. Click the ‘Forgot your password?’ link. Enter your email address and click ‘Send’. You...

You can change your password from within the Portal. In the top right-hand corner of the main page, you will...

If you already have an account with us, please get in contact with your sales representative.  If you are not...

When your order is delivered, the email address used to create your account will be sent a notification. If you...

For captions and transcripts, once a file is delivered, you can use the edit function for up to 30 days....

If your organisation uses Kaltura, we are pleased to be able to offer full captioning integration with our portal. To...

If you have made a mistake with your order or no longer require captioning, go to the “My Orders” page...

Zoom allows you dial/join into a meeting by phone and by a web enabled device.Our captioners need a clear audio...

Respeaking is a captioning technique that produces captions and transcripts through the use of voice-recognition technology. Captioners who use respeaking...

Stenocaptioning is a technique that produces captions and transcripts through the use of shorthand techniques, via a stenotype machine. Captioners...

Uploading an SRT file to your Vimeo video. Log in to Vimeo and navigate to the “My Videos” section of...