I would like to close my account
Please contact our Online Support Team with the subject line ‘CLOSE ACCOUNT’ and our team will deactivate your customer or...
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How can I apply for an enterprise account?
What is an enterprise account? If you place regular orders or are a high-volume customer, an enterprise account can be... -
Is Ai-Live an app? Do I have to download any software?
No, Ai-Live is not an app and no software is required. All you need is a device that can access... -
How do I set up captioning for Echo ALP?
Ai-Media is a captioning provider for Echo 360 and can be set up to automatically caption lectures on a 1,... -
How do I add tags to my files in the Customer Portal?
When you add files to your caption order, you can add tags to each file. Adding tags can help you keep track of... -
I already have an account with Ai-Media. How do I get set up on the Portal?
If you already have an account with us, please get in contact with your sales representative. If you are not... -
How can I connect my Kaltura account?
If your organisation uses Kaltura, we are pleased to be able to offer full captioning integration with our portal. To...