How do I add credit card details to my account?
You can add payment details in your account in the ‘Billing Settings’ tab. This can be found by clicking the...
- Home
- Using your customer account
- Payment and Security
Payment and Security
-
-
I would like to close my account
Please contact our Online Support Team with the subject line ‘CLOSE ACCOUNT’ and our team will deactivate your customer or... -
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express. You may also apply to have an... -
Payment Safety
No card information is ever saved at Ai-Media. We take active steps to ensure the absolute safety of your credit... -
Can I pay by cheque?
Yes. More questions Payment and Security Customer FAQs Home -
How are your closed captioning rates calculated?
We charge on a per minute rate rounded up to the next minute. More questions? Payment and Security Customer FAQs... -
Are my Ai-Live captions secure?
The Ai-Live system runs over Ai-Media’s private network which has been tested to optomise security and performance. Regular maintance and... -
How are Ai-Live users authenticated?
All user authentication is done via encrypted passwords using PBKDF2 with SHA512 (RFC2898). More questions? Payment and Security Ai-Live Customer... -
How do you manage the location and use of hardware assets?
Servers are owned and operated by Ai-Media. Servers are held in secure external data centres. More questions? Payment and Security...