What is Audio Description (AD)? Audio Description (AD) is descriptive audio narration of relevant visual elements of a video not represented in the original audio...
Creating an order for a recorded video Log into the Portal Log into the Portal. If you’re not registered for an account yet, click here to get started....
Will my captions be perfect? No, but we’ll try to get as close to perfect as we can. We use real human beings to listen...
How do I set up captioning for Echo ALP? Ai-Media is a captioning provider for Echo 360 and can be set up to automatically caption lectures on a 1,...
How do I add tags to my files in the Customer Portal? When you add files to your caption order, you can add tags to each file. Adding tags can help you keep track of...
How can I be notified of a delivered file? When your order is delivered, the email address used to create your account will be sent a notification. If you...
How long do my completed files stay active? For captions and transcripts, once a file is delivered, you can use the edit function for up to 30 days....
How can I connect my Kaltura account? If your organisation uses Kaltura, we are pleased to be able to offer full captioning integration with our portal. To...
How do I cancel an order? If you have made a mistake with your order or no longer require captioning, go to the “My Orders” page...
How do I upload a closed caption file (SRT) to Vimeo? Uploading an SRT file to your Vimeo video. Log in to Vimeo and navigate to the “My Videos” section of...
How Do I Edit My Closed Captions Order? Once your Recorded Media file has been captioned, you can view your Closed Captions and make any changes you’d like...
How Do I Edit My Transcription Order? Once your Recorded Media file has been transcribed, you can view your Transcript and make any changes you’d like using...