What should I do if I cannot understand what is being said? If you have made an effort to try and confirm terms being used but cannot decipher a word or phrase,...
My video keeps freezing or is having trouble loading If your video is freezing or takes a long time loading, check your internet connection. You can try running a...
I can’t submit a job on the portal Occasionally some captioners have encountered an error which freezes the captioner portal and means they can’t submit, edit or unclaim...
Video tutorial: Report a problem For more information about reporting a problem, read this article. Transcript: Hi. This video will show you how to use...