Are my Ai-Live captions secure? The Ai-Live system runs over Ai-Media’s private network which has been tested to optomise security and performance. Regular maintance and...
What is Ai-Live? Ai-Live is an inclusive live captioning service, providing accurate, real time, speech-to-text of spoken word content in a range of...
What is live captioning? Live captions are transmitted for live TV programs such as news and current affairs, sports coverage and program finals. Live...
Can I receive funding for Ai-Live? Yes. There are a range of different government funding options to assist you to access Ai-Live captioning. Australia People who...
How are Ai-Live users authenticated? All user authentication is done via encrypted passwords using PBKDF2 with SHA512 (RFC2898). More questions? Payment and Security Ai-Live Customer...
How do I become an Ai-Live user? Simply register your details on our website and we’ll be in touch with you to setup your account. Click here...
How do I obtain the transcript from my Ai-Live Session? You can order a transcript when you make your Ai-Live booking and it will become available from your Ai-Live user portal...
How do I view my Ai-Live captions? There are three ways that you can view your captions. You can also ask your web browser to remember your...
How do you manage the location and use of hardware assets? Servers are owned and operated by Ai-Media. Servers are held in secure external data centres. More questions? Payment and Security...
How does Ai-Live work? To enable Ai-Live captioning, an audio feed is taken from a room and sent to our offsite captioners via one...
How long are Ai-Live transcripts and data stored? The Ai-Live system only makes the transcript file available to users who were assigned to that session. Transcript data can...
How much does Ai-Live cost? For more information about our pricing, please contact us. More questions? Ai-Live Customer FAQs Payment and Security Home
Is Ai-Live an app? Do I have to download any software? No, Ai-Live is not an app and no software is required. All you need is a device that can access...
My Ai-Live captions aren’t working in Internet Explorer (IE) Your captions may stop auto-scrolling if you’re using Internet Explorer as your browser. The most common cause is that the...
What types of captions are available in Ai-Live? 1. Full Text captions that aim to capture all the meaningful words that are spoken; and 2. Simple Text captions...
Where are the Ai-Live session data and transcripts stored? Session data and transcripts are stored in a secure Oracle database that sits behind our firewalls. More questions? Ai-Live Customer...
Who can view the Ai-Live captions? Only registered Ai-Live Users, Captioners and Administrators assigned to the session and people with the secure session ID can access...
Will my Ai-Live content remain confidential? Yes, our Ai-Live Coordinators and Captioners are bound by a code of conduct, and uphold the Ai-Media Confidentiality Agreement. More...
My Ai-Live captions aren’t auto scrolling If the captions aren’t scrolling please try the following: Change internet browser; Internet Explorer often has this issue Try refreshing...
What is the difference between Live and Recorded captions? We provide two types of captioning – live and recorded. Live Live captions are created for live events, where captions...
Ai-Live Style Guide Click ‘Download’ to see our style guide for Ai-Live. Didn’t answer your question? Captioner FAQs What is Ai-Live? Will...
Accessing Ai-Live Sessions Login & Quick Join From www.ai-live.com, click the Login button, which may appear in the top navigation or in a...
Viewing Ai-Live Sessions The Caption Viewer Once you have accessed your session, there are a number of features which can enhance your caption...
Managing Ai-Live Bookings Booking New Sessions In your Ai-Live portal, click on the Book Now button. Select whether you wish to book Ai-Live...
The Ai-Live Dictionary The dictionary feature allows you to provide terms and other jargon which might come up during your session, in order...
Downloading Ai-Live Transcripts In your Ai-Live portal, click on the Transcripts button. You will be prompted to re-enter your password for security reasons....
Ai-Live Account Settings In your Ai-Live portal, under the dropdown next to your name, click on My profile. Here, you can change your...