Recorded Captioning Style Guide
The Recorded Captioning Style Guide is your key to success in the Ai world. It contains detailed information about what...
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How can I see my completed jobs?
You can view your recent completed jobs from the My Work page. Click on View completed jobs. Once a job... -
How long until a job I have completed will show up in my completed jobs?
Once you have submitted your completed job, it goes through to a verification step to ensure that the captions are... -
What if there is nothing on the ‘Claimable Jobs’ list?
As orders are placed by our customers, they will become available to claim on the Find Work page. Once a... -
I tried to submit my file, but the portal wouldn’t let me?
Files must be submitted before the due date and time. Once the file is overdue, you longer be able to... -
What are ‘Special Instructions’?
Some customers may request slightly different formatting or standards for their orders. For these jobs, special instructions will be provided.... -
What do I do if there is silence/white noise for my entire file?
If there is no audio throughout your entire job, unclaim it and report ‘Indiscernible audio content’. Make sure the audio... -
What do I do if there is silence/white noise in my video?
Periods of silence or white noise during your file You do not need to represent this in the captions in any... -
Is the Captioner Portal compatible with my iPad?
Currently, the Captioner Portal is not fully supported on Apple products or mobile devices. Some keyboard shortcuts for timing and... -
I got an email saying my file was due in 24 hours, but then I got an email saying it was overdue!
Some people have reported this bug and we are working on fixing it soon. If there is a mismatch between your... -
How do I reset my password?
You can change your password from within the Portal. In the top right-hand corner of the main page, you will... -
Transcription Style Guide
Click ‘Download’ to see our style guide for transcriptions and learn how to create high quality transcripts. Didn’t answer your... -
How do I complete Transcription jobs?
Transcription jobs are completed using the Transcript Editor. They follow different standards than captioning jobs, as outlined in the Transcription Style... -
Can I claim more than one job at a time in the portal?
No. As a captioner you are only able to claim one job at a time through the portal. -
I can’t submit a job on the portal
Occasionally some captioners have encountered an error which freezes the captioner portal and means they can’t submit, edit or unclaim... -
Why was my captioner account deactivated?
We don’t take deactivations lightly at Ai-Media. So if your account has been deactivated, it will be for a very... -
There’s no audible content in a file I’ve claimed
Have you come across a file where all you can hear is inaudible chatter or even total silence? These files should...