You can view your recent completed jobs from the My Work page. Click on View completed jobs. Once a job...

Once you have submitted your completed job, it goes through to a verification step to ensure that the captions are...

As orders are placed by our customers, they will become available to claim on the Find Work page. Once a...

Files must be submitted before the due date and time. Once the file is overdue, you longer be able to...

Some customers may request slightly different formatting or standards for their orders. For these jobs, special instructions will be provided....

If there is no audio throughout your entire job, unclaim it and report ‘Indiscernible audio content’. Make sure the audio...

Periods of silence or white noise during your file You do not need to represent this in the captions in any...

Currently, the Captioner Portal is not fully supported on Apple products or mobile devices. Some keyboard shortcuts for timing and...

Some people have reported this bug and we are working on fixing it soon. If there is a mismatch between your...

You can change your password from within the Portal. In the top right-hand corner of the main page, you will...

Click ‘Download’ to see our style guide for transcriptions and learn how to create high quality transcripts. Didn’t answer your...

Transcription jobs are completed using the Transcript Editor. They follow different standards than captioning jobs, as outlined in the Transcription Style...

No. As a captioner you are only able to claim one job at a time through the portal.

Occasionally some captioners have encountered an error which freezes the captioner portal and means they can’t submit, edit or unclaim...

We don’t take deactivations lightly at Ai-Media. So if your account has been deactivated, it will be for a very...

Have you come across a file where all you can hear is inaudible chatter or even total silence? These files should...