We recommend using a computer that operates with Windows and Chrome as your browser to ensure that the functions work...

Unfortunately, we only allow one attempt of the test as it is a live, ongoing assessment. This is a standard...

Files must be submitted before the due date and time. Once the file is overdue, you longer be able to...

If there is no audio throughout your entire job, unclaim it and report ‘Indiscernible audio content’. Make sure the audio...

Periods of silence or white noise during your file You do not need to represent this in the captions in any...

Sometimes we receive orders that are audio files and have no video. These are converted into video for captioning and...

If your video is freezing or takes a long time loading, check your internet connection. You can try running a...

Please note that the Transcription Style Guide is out of date. For the most up-to-date version of Ai-Media’s style and...

Transcription jobs are completed using the Transcript Editor. They follow different standards than captioning jobs, as outlined in the Transcription Style...

Some videos might not play correctly in some browsers, such as Firefox and Internet Explorer. You may receive a message...

Sometimes things go wrong. Maybe your computer crashed, or you have to take a friend to hospital. Never fear! ‘Report...

When you report a problem, a comment thread is created on your task. This is only visible to you and...

If you no longer wish to complete Community Portal a task, click ‘Unclaim Task’ in the right-hand corner of the...

Once you’ve logged in to the Community Portal, you can use the sidebar to navigate to the Recorded tab, or...

The Supporting Materials section on your task is where you can find reference materials and instructions to help you complete...

When a transcription order has been made on Ai-Media’s Scribblr platform, there are some additional steps you must follow when...

When you claim a task from Available Tasks, you will be taken to the Task Detail page. This page contains...

Each task is allocated an amount of time in which you must complete your output. You can view this amount...

Since the launch of the Captioner Portal in 2017, the Ai-Media freelance team has grown and evolved. Now we’re taking...

If you’re eligible for an account on the Community Portal, you’ll be contacted by a member of the Online Support...