Getting started Welcome to the team! At Ai-Media, we’re dedicated to making the world’s content accessible to everyone. It’s great to have...
How should I transcribe equations? Transcribing equations can be quite tricky, especially when they can include some unusual characters. Where it is clear and easy...
How do I transcribe dialogue in another language? Correctly transcribing any foreign or Indigenous languages is crucial to accurately transcribing a task. Like sound effects, these are always...
My video keeps freezing or is having trouble loading If your video is freezing or takes a long time loading, check your internet connection. You can try running a...
Symbols, measurement and currency Percentages (%) The percentage sign (%) should be used in place of the word ‘percent’ after numbers: What was said...
Using Zoom as audio source for live captioning at work Zoom allows you dial/join into a meeting by phone and by a web enabled device.Our captioners need a clear audio...
What’s the difference between our work types? We provide accessible materials in a number of different forms, depending on what our clients prefer and what is suitable...
How to practice using Scripta In order to get good at something, it’s important to practice, practice, practice! Making sure you take some time to...
Report a problem Sometimes life gets in the way – things can go wrong and you can’t finish your task by the deadline....
Community Portal comments When you report a problem, a comment thread is created on your task. This is only visible to you and...
Unclaiming tasks on the Community Portal If you no longer wish to complete a Community Portal task, click ‘Unclaim Task’ in the right-hand corner of the...
Claiming work on the Community Portal Once you’ve logged in to the Community Portal, you can use the sidebar to navigate to the Recorded tab, or...
Support materials on the Community Portal The Supporting Materials section on your task is where you can find reference materials and instructions to help you complete...
Introduction to Community Portal Community Portal is a self-select platform where you can complete tasks and view your task history. You have the flexibility...
Understanding your task details page When you claim a task from Available Tasks, you will be taken to the Task Detail page. This page contains...
What is the allocation time and how is it calculated? Each task is allocated an amount of time in which you must complete and submit it. You can view this...
Aboriginal and Torres Strait Islander verification It is extremely important to verify words and names which relate to Aboriginal and Torres Strait Islander people, culture and...