How can I view live captions? Viewers can watch the captions through their personal, web-enabled devices such as laptops, smart phone or tablets and on presentation...
How do I view my Ai-Live captions? There are three ways that you can view your captions. You can also ask your web browser to remember your...
My Ai-Live captions aren’t auto scrolling If the captions aren’t scrolling please try the following: Change internet browser; Internet Explorer often has this issue Try refreshing...
Will my captions be perfect? No, but we’ll try to get as close to perfect as we can. We use real human beings to listen...
How long do my completed files stay active? For captions and transcripts, once a file is delivered, you can use the edit function for up to 30 days....
How can I connect my Kaltura account? If your organisation uses Kaltura, we are pleased to be able to offer full captioning integration with our portal. To...
How do I cancel an order? If you have made a mistake with your order or no longer require captioning, go to the “My Orders” page...
Using Zoom as audio source for live captioning at work Zoom allows you dial/join into a meeting by phone and by a web enabled device.Our captioners need a clear audio...
What’s the difference between our work types? We provide accessible materials in a number of different forms, depending on what our clients prefer and what is suitable...
Live Captions for Zoom: How to Set It Up Adding Ai-Media live captions to your Zoom meeting is simple. Just follow these steps to get your event up and running with our high-quality live caption service.
What do I do if my task media has captions on the screen? Sometimes media is uploaded to Community Portal that contains open captions – these are captions that have been fixed onto the media...