How do I set up captioning for Echo ALP? Ai-Media is a captioning provider for Echo 360 and can be set up to automatically caption lectures on a 1,...
How do I add tags to my files in the Customer Portal? When you add files to your caption order, you can add tags to each file. Adding tags can help you keep track of...
I forgot my password Go to the Customer Login page. Click the ‘Forgot your password?’ link. Enter your email address and click ‘Send’. You...
I already have an account with Ai-Media. How do I get set up on the Portal? If you already have an account with us, please get in contact with your sales representative. If you are not...
How can I be notified of a delivered file? When your order is delivered, the email address used to create your account will be sent a notification. If you...
How long do my completed files stay active? For captions and transcripts, once a file is delivered, you can use the edit function for up to 30 days....
How can I connect my Kaltura account? If your organisation uses Kaltura, we are pleased to be able to offer full captioning integration with our portal. To...
How do I cancel an order? If you have made a mistake with your order or no longer require captioning, go to the “My Orders” page...