How do I set up captioning for Echo ALP? Ai-Media is a captioning provider for Echo 360 and can be set up to automatically caption lectures on a 1,...
I already have an account with Ai-Media. How do I get set up on the Portal? If you already have an account with us, please get in contact with your sales representative. If you are not...
How can I be notified of a delivered file? When your order is delivered, the email address used to create your account will be sent a notification. If you...
How long do my completed files stay active? For captions and transcripts, once a file is delivered, you can use the edit function for up to 30 days....
How can I connect my Kaltura account? If your organisation uses Kaltura, we are pleased to be able to offer full captioning integration with our portal. To...
How do I cancel an order? If you have made a mistake with your order or no longer require captioning, go to the “My Orders” page...
