Are my Ai-Live captions secure? The Ai-Live system runs over Ai-Media’s private network which has been tested to optomise security and performance. Regular maintance and...
Payment Safety No card information is ever saved at Ai-Media. We take active steps to ensure the absolute safety of your credit...
How do you manage the location and use of hardware assets? Servers are owned and operated by Ai-Media. Servers are held in secure external data centres. More questions? Payment and Security...
Where are the Ai-Live session data and transcripts stored? Session data and transcripts are stored in a secure Oracle database that sits behind our firewalls. More questions? Ai-Live Customer...
Who can view the Ai-Live captions? Only registered Ai-Live Users, Captioners and Administrators assigned to the session and people with the secure session ID can access...
How long do my completed files stay active? For captions and transcripts, once a file is delivered, you can use the edit function for up to 30 days....
