We provide accessible materials in a number of different forms, depending on what our clients prefer and what is suitable...

Occasionally some captioners have encountered an error which freezes the captioner portal and means they can’t submit, edit or unclaim...

Sometimes things go wrong. Maybe your computer crashed, or you have to take a friend to hospital. Never fear! ‘Report...

When you report a problem, a comment thread is created on your task. This is only visible to you and...

Once you’ve claimed a task, it’s up to you how you create your output. For example, if you’ve claimed a...

If you no longer wish to complete Community Portal a task, click ‘Unclaim Task’ in the right-hand corner of the...

Once you’ve logged in to the Community Portal, you can use the sidebar to navigate to the Recorded tab, or...

The Supporting Materials section on your task is where you can find reference materials and instructions to help you complete...

When a transcription order has been made on Ai-Media’s Scribblr platform, there are some additional steps you must follow when...

Since the launch of the Captioner Portal in 2017, the Ai-Media freelance team has grown and evolved. Now we’re taking...

If you’re eligible for an account on the Community Portal, you’ll be contacted by a member of the Online Support...

When you claim a task from Available Tasks, you will be taken to the Task Detail page. This page contains...

Each task is allocated an amount of time in which you must complete your output. You can view this amount...

Transcript: This video will demonstrate how to use Ooona to create and edit transcripts for the Community Portal. When you...

Ooona is a web-based resource used to transcribe video and audio. It is used to produce captions, subtitles and transcripts. ...

If it is your first time using Ooona, take some time to familiarise yourself with the hotkeys. We’ve created our...

General controls Save current project ctrl+s Undo ctrl+z Redo ctrl+y Open Go To ctrl+g Open Find ctrl+f Video controls Play/pause...

Welcome to the team! At Ai-Media, we’re dedicated to opening up the world’s content. It is great to have you...