How do you manage the location and use of hardware assets? Servers are owned and operated by Ai-Media. Servers are held in secure external data centres. More questions? Payment and Security...
Will my Ai-Live content remain confidential? Yes, our Ai-Live Coordinators and Captioners are bound by a code of conduct, and uphold the Ai-Media Confidentiality Agreement. More...
Report a problem Sometimes life gets in the way – things can go wrong and you can’t finish your task by the deadline....
Community Portal comments When you report a problem, a comment thread is created on your task. This is only visible to you and...
Unclaiming tasks on the Community Portal If you no longer wish to complete a Community Portal task, click ‘Unclaim Task’ in the right-hand corner of the...
Claiming work on the Community Portal Once you’ve logged in to the Community Portal, you can use the sidebar to navigate to the Recorded tab, or...
Support materials on the Community Portal The Supporting Materials section on your task is where you can find reference materials and instructions to help you complete...
Introduction to Community Portal Community Portal is a self-select platform where you can complete tasks and view your task history. You have the flexibility...
Understanding your task details page When you claim a task from Available Tasks, you will be taken to the Task Detail page. This page contains...
What is the allocation time and how is it calculated? Each task is allocated an amount of time in which you must complete and submit it. You can view this...