My video keeps freezing or is having trouble loading If your video is freezing or takes a long time loading, check your internet connection. You can try running a...
I forgot my password Go to the Customer Login page. Click the ‘Forgot your password?’ link. Enter your email address and click ‘Send’. You...
How do I reset my password? You can change your password from within the Portal. In the top right-hand corner of the main page, you will...
Report a problem Sometimes things go wrong. Maybe your computer crashed, or you have to take a friend to hospital. Never fear! ‘Report...
