• How to attach SRT to video in VLC

    Open your video in VLC On the task bar click Subtitle> Select Add Subtitle File 3. Navigate to the caption file (SRT) saved on your computer and click open. 4. Captions are now attached to VLC video and active. Make sure “subtitles” are enabled by clicking Subtitle > Sub Track…

  • How do I upload a closed caption file (SRT) to Vimeo?

    Uploading an SRT file to your Vimeo video. Log in to Vimeo and navigate to the “My Videos” section of the top bar menu. Select the video you want to add your closed caption file to & click on “Settings.” In the Video Settings menu, click “Advanced”. You should see…

  • What technical requirements do I need to become an offline captioner?

    You need 3 things: Computer that run Windows. If you have a Mac you can install Windows. Please visit this Apple Support page to see if your Mac will support Windows. Reliable internet connection. Chrome browser. Didn’t answer your question? Want to be a captioner? Having technical problems? Captioner FAQs…

  • What is stenocaptioning?

    Stenocaptioning is a technique that produces captions and transcripts through the use of shorthand techniques, via a stenotype machine. Captioners who use stenography are called stenographers or stenocaptioners. In order to create captions, a stenographer will listen to an audio source (for example, a recorded video or a live event…

  • Captioner Portal

    Click here to see our list of Captioner Portal questions. More questions? Captioning Captioner FAQs Want to be a captioner? Using your account (for customers) Home

  • What is the difference between Live and Recorded captions?

    We provide two types of captioning – live and recorded. Live Live captions are created for live events, where captions are needed in real time. Captions are often projected at events, or streamed directly to viewers’ devices. Live captions can also be streamed online to platforms like Facebook. After the…

  • What is respeaking?

    Respeaking is a captioning technique that produces captions and transcripts through the use of voice-recognition technology. Captioners who use respeaking are called respeakers. In order to create captions, a respeaker will listen to an audio source (for example, a recorded video or a live event via telephone connection) and speak…

  • How to use the Customer Portal

    Click ‘Download’ to see our guide to the Customer Portal and learn how to use the portal. Log into the portal here to start ordering captions. More questions? Customer FAQs Getting Started Having technical problems? Home

  • Using Zoom as audio source for live captioning at work

    Zoom allows you dial/join into a meeting by phone and by a web enabled device.Our captioners need a clear audio feed in order to create captions. Work Meeting set up: Bluetooth or direct input microphone connect to Zoom via Laptop or tablet. More questions? Ai-Live Ai-Live Captioning Customer FAQs Home

  • Helpful Resources

    – A grammar nerd’s best friend. Find the answers to any grammar problems you might encounter.   – Grammar rules, punctuation rules and more!   Did you hear that word right? Check that it is a real word and fits the context! Can’t find the answer? You can always contact us…