• How do I upload a closed caption file (SRT) to Vimeo?

    Uploading an SRT file to your Vimeo video. Log in to Vimeo and navigate to the “My Videos” section of the top bar menu. Select the video you want to add your closed caption file to & click on “Settings.” In the Video Settings menu, click “Advanced”. You should see…

  • What technical requirements do I need to become an offline captioner?

    You need 3 things: Computer that run Windows. If you have a Mac you can install Windows. Please visit this Apple Support page to see if your Mac will support Windows. Reliable internet connection. Chrome browser. Didn’t answer your question? Want to be a captioner? Having technical problems? Captioner FAQs…

  • What is stenocaptioning?

    Stenocaptioning is a technique that produces captions and transcripts through the use of shorthand techniques, via a stenotype machine. Captioners who use stenography are called stenographers or stenocaptioners. In order to create captions, a stenographer will listen to an audio source (for example, a recorded video or a live event…

  • What is the difference between Live and Recorded captions?

    We provide two types of captioning – live and recorded. Live Live captions are created for live events, where captions are needed in real time. Captions are often projected at events, or streamed directly to viewers’ devices. Live captions can also be streamed online to platforms like Facebook. After the…

  • What is respeaking?

    Respeaking is a captioning technique that produces captions and transcripts through the use of voice-recognition technology. Captioners who use respeaking are called respeakers. In order to create captions, a respeaker will listen to an audio source (for example, a recorded video or a live event via telephone connection) and speak…

  • Using Zoom as audio source for live captioning at work

    Zoom allows you dial/join into a meeting by phone and by a web enabled device.Our captioners need a clear audio feed in order to create captions. Work Meeting set up: Bluetooth or direct input microphone connect to Zoom via Laptop or tablet. More questions? Ai-Live Ai-Live Captioning Customer FAQs Home

  • Symbols, measurement and currency

    Percentages (%) The percentage sign (%) should be used in place of the word ‘percent’ after numbers: What was said How to format The economy contracted by 0.5 percent last week. The economy contracted by 0.5% last week. Currency ($) Currency should be represented with a $ symbol before the…

  • Contractions

    Slang contractions should be spelled as they are spoken, as long as readability is not compromised. I’ma I’ma whoop you! y’all How y’all doing? ya I hear ya. ‘em I got ‘em right here. lemme Lemme at him. gimme Just gimme a sec. what up What up, homie? wassup Wassup,…

  • Getting Started with Ai-Media

    At Ai-Media, we’re dedicated to opening up the world’s content. We’ve created our technology platforms to help you make all your content accessible to world with transcripts and closed captions. Ready to get started? In this article, you’ll learn how to start using Ai-Media to create transcripts and closed captions…

  • How do I cancel an order?

    If you have made a mistake with your order or no longer require captioning, go to the “My Orders” page and click the red Cancel button. If work has not yet begun on your file, a refund will be credited to your account. Unfortunately, if work has already begun, you…