• What do I do if my task media has captions on the screen?

    Sometimes media is uploaded to Community Portal that contains open captions – these are captions that have been fixed onto the media itself. It can be a bit confusing knowing what to do when you get a task like this because… well, the content has already been transcribed! So, what should you…

  • What do I do if my task contains no transcribable audio?

    Sometimes media is uploaded to Community Portal that does not contain transcribable audio. While the Online Support team makes every effort to cancel orders containing no transcribable audio, you may end up claiming one of these tasks. So, what do you do if you have a task that you cannot…

  • Fixing overlapping segments in Scripta

    Timed Transcription tasks require start and end timestamps for all segments. All Timed Transcription tasks come with automatically generated timestamps that you, generally, do not need to edit. Most timestamps in Scripta do not need to be adjusted. However, it is important that you review and edit timestamps when you…

  • Video tutorial: Introduction to Community Portal

    Transcript: Hello, and welcome to Community Portal. Community Portal is a freelance platform where you can complete transcription work. You have the flexibility to choose your own working hours and select the tasks you want to work on.  When you log into Community, the first page you will see is…

  • Video tutorial: Report a problem

    For more information about reporting a problem, read this article. Transcript: Hi. This video will show you how to use ‘Report Problem’ on Community Portal. Every task on Community has a deadline. These deadlines have been designed with the task length and complexity in mind, as well as the delivery…

  • Video tutorial: Launching Scripta

    Transcript: Hi. This video will show you how to launch Scripta from your Community Portal task. Claim a task from the Recorded dashboard by clicking ‘Start’. This the task details page. If you have already claimed a task, go to your dashboard and open the task detail page by clicking…

  • Scripta basics

    Scripta is the latest in-house transcription tool at Ai-Media and is required for Timed Transcription tasks on Community Portal. Scripta has been created with over two decades of transcription knowledge in mind. Its features have been designed to make working as simple as possible so that you can focus on…

  • Video tutorial: Setting timestamps in Scripta

    Please see here for more information about when to adjust timestamps in Scripta. Transcript: Hello. This video will show you how to set timestamps in Scripta. I’m going to double-click on this word here to jump to that point in the media and press Tab to play the video. The…

  • Aboriginal and Torres Strait Islander verification

    It is extremely important to verify words and names which relate to Aboriginal and Torres Strait Islander people, culture and languages. It is considered disrespectful to incorrectly name or spell these terms, especially the names of people and Country. There are hundreds of Aboriginal and Torres Strait Islander languages, but…