• Performance Checks (PerC)

    Performance Checks are Ai-Media’s unique method of qualifying our agents’ output. When an agent needs their output reviewed, we perform a detailed analysis to gather data based on three key categories: Accuracy measures how truthful the transcribed text is to the media. Presentation measures how the captions/transcript appear to the…

  • What is the allocation time and how is it calculated?

    Each task is allocated an amount of time in which you must complete your output. You can view this amount under the Allocation Time column on both the Dashboard and Recorded – Available Tasks page before claiming a task. Remember, once you’ve claimed a task, keep track of the time…

  • Understanding your task details page

    When you claim a task from Available Tasks, you will be taken to the Task Detail page. This page contains all the important information you need to complete your task and is broken up into sections. Initial details: launch button, unclaim and due date The top of your task page…

  • Introduction to Community Portal

    Community Portal is a self-select platform where you can complete captioning and transcription work and view your task history. You have the flexibility to choose your own working hours and select the tasks you want to work on. The Community Portal has a personalised dashboard which will show you tasks…

  • Unclaiming tasks on the Community Portal

    If you no longer wish to complete Community Portal a task, click ‘Unclaim Task’ in the right-hand corner of the task page. Pick the most relevant Unclaim Reason and hit UNCLAIM. This will navigate you back to the Dashboard page and the task will no longer appear on your Dashboard. …

  • Claiming work on the Community Portal

    Once you’ve logged in to the Community Portal, you can use the sidebar to navigate to the Recorded tab, or click View Available Recorded Tasks, to find work. The Recorded – Available Tasks page contains all the tasks which you can work on right now. You can filter by the…

  • Support materials on the Community Portal

    The Supporting Materials section on your task is where you can find reference materials and instructions to help you complete your task. Every task on the Community Portal will have at least one attachment in the documentation field. It’s our expectation that any Notes or supporting materials attached to a…

  • Report a problem

    Sometimes things go wrong. Maybe your computer crashed, or you have to take a friend to hospital. Never fear! ‘Report Problem’ is here. The ‘Report Problem’ button on your task detail page is your way of letting us know there’s something that is preventing you from completing your task. When…

  • Community Portal comments

    When you report a problem, a comment thread is created on your task. This is only visible to you and members of Online Support, not to other agents on Community Portal. We’ll use this comment thread to communicate with you about your issue and help you resolve it. You can…

  • Transcriber Terms of Service

    Please complete the Terms of Service for Transcribers document and attach it to your application form. Please ensure you have filled out all your details, and that you return the entire document to us in PDF or JPEG/PNG format (PDF preferred). All persons who wish to join our freelance transcribing…