• Performance Checks (PerC)

    Performance Checks are Ai-Media’s unique method of qualifying our agents’ output. When an agent needs their output reviewed, we perform a detailed analysis to gather data based on three key categories: Accuracy measures how truthful the transcribed text is to the media. Presentation measures how the captions/transcript appear to the…

  • Getting set up on Community Portal

    If you’re eligible for an account on the Community Portal, you’ll be contacted by a member of the Online Support team. We create your accounts internally – we’ll contact you to request the information we need to get you set up. Once we’ve created your Community Portal account, you’ll receive…

  • Introduction to Community Portal

    Since the launch of the Captioner Portal in 2017, the Ai-Media freelance team has grown and evolved. Now we’re taking things one step further with the launch of our new Community Portal. Community Portal is a brand-new, online platform where you can find, preview and claim tasks, and submit output…

  • What is the allocation time and how is it calculated?

    Each task is allocated an amount of time in which you must complete your output. You can view this amount under the Allocation Time column on both the Dashboard and Recorded – Available Tasks page before claiming a task. Remember, once you’ve claimed a task, keep track of the time…

  • Understanding your task detail page

    When you claim a task from Available Tasks, you will be taken to the Task Detail page. This page contains all the important information you need to complete your task. The Task Detail page is broken up into sections. The top of your task page holds all of the important…

  • Unclaiming tasks on the Community Portal

    If you no longer wish to complete Community Portal a task, click ‘Unclaim Task’ in the right-hand corner of the task page. Pick the most relevant Unclaim Reason and hit UNCLAIM. This will navigate you back to the Dashboard page and the task will no longer appear on your Dashboard. …

  • Claiming work on the Community Portal

    Once you’ve logged in to the Community Portal, you can use the sidebar to navigate to the Recorded tab, or click View Available Recorded Tasks, to find work. The Recorded – Available Tasks page contains all the tasks which you can work on right now. You can filter by the…

  • Formatting Scribblr transcripts

    When a transcription order has been made on Ai-Media’s Scribblr platform, there are some additional steps you must follow when completing your file. If you claim a task that has been ordered via Scribblr, in the Supporting Materials section of your task there will be a document labelled  “Scribblr+Template”.   When…

  • Support materials on the Community Portal

    The Supporting Materials section on your task is where you can find reference materials and instructions to help you complete your task. Every task on the Community Portal will have at least one attachment in the documentation field. It’s our expectation that any Notes or supporting materials attached to a…

  • What do I do if I can’t complete my Community Portal task?

    Sometimes things go wrong. Maybe your computer crashed, or you have to take a friend to hospital. Never fear! ‘Report Problem’ is here. The ‘Report Problem’ button on your task detail page is your way of letting us know there’s something that is preventing you from completing your task. When…