• Set timing mode

    An alternative method to timing in Ooona is set timing mode. In this mode, you can sync a task as the media plays by pressing and holding Ctrl+Home. A video tutorial for this process can be found here. To turn set timing mode on, press F10 or navigate to Timecode…

  • English spelling variations

    Ai-Media is a global business with clients across the world. Depending on where they are based, different clients have different expectations around how words should be spelt. It is important to check the Task Details page on the Community Portal to ensure you understand which variation of English spelling is…

  • Dashboard personalisation

    Your Dashboard is personalised with tasks that you can confidently complete to a high standard. This means that tasks which are visible to you may not be visible to other agents, and vice versa. This ensures the right work is going to the right person, resulting in fewer reworks. Clients…

  • Task statuses

    Tasks on Community Portal always have a status. This is used to indicate the stage in the workflow that the task is currently in. The status of your task can be found on the Task Details page. InProgress: When a task is claimed and being worked on by an agent,…

  • Reworks on the Community Portal

    Tasks submitted on the Community Portal are reviewed by our quality assurance team to ensure they meet Ai-Media standards before delivery to our clients. When a task fails a quality check, it needs to be fixed up before any payment can be made. This process is called a rework. For…

  • Task History

    The Task History view enables you to review a complete list of previous tasks that you have claimed and completed. It also displays key information about those tasks, such as the date a task was last modified and its current status. For more information on task details, please see Understanding…

  • Slack

    Welcome to the Community! Our Slack workspace is a way for you to communicate with Online Support and your fellow Community captioners. Online Support members will have display names containing ‘_OnlineSupport’. Getting set up on Slack Take the time to set up your profile, change your display name and upload…

  • Understanding Work Mode and Review Mode

    Ooona has two different modes to work in that are selected based on whether you’re transcribing or checking over your captions. These are Work Mode and Review Mode. Work Mode is used for transcribing caption blocks. Work Mode shows the caption you are currently editing on the video player. When…

  • Ooona layout

    The Subtitle Table The Subtitle Table is on the right of the screen. The Subtitle Table is used to create and edit new caption blocks. It displays caption blocks in sequence. The Video Player The video player is located on the left of the screen. You can use the controls…