W-9 forms All freelance contractors based in the US who earn over $600 must complete a W-9 form. 1099 forms All 1099 forms are sent via post in February. You will only receive a 1099 form if you have earned over $600 in the taxation year and completed a W-9…

To minimise the errors in your live captioning, it’s important to provide your captioner with advance material, or ‘prep material’, so they can prepare themselves for the content. Prep material can be uploaded to the booking portal either when you make the booking, or when it is available. You may also…

At present, we only offer Facebook Live captioning in English through our booking portal. However, if you are interested in live captioning in another language, please contact: onlinesupport@ai-media.tv More questions? Customer FAQs Ai-Live Facebook Live Home

If your live stream ends prior to the scheduled end time, you will still be charged for the full scheduled time. If your live captioner leaves a session early for whatever reason, you will not be charged for the remaining time when you are not receiving live captioning. More questions?…

At the time you make your booking, you should allow enough time for an overrun. If your event exceeds the scheduled end time of your captioning booking, we will keep your stream running for up to two hours. However, captions will cease at the booked end time. More questions? Facebook…

If your booking request has been confirmed by an available captioner and you cancel or reschedule that session at least one hour prior to the start time and less than 24 hours before the scheduled start time, you will be charged one half of the confirmed rate. For cancellations or…

No card information is ever saved at Ai-Media. We take active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard…

We accept all major credit cards such as Visa, MasterCard and American Express. You may also apply to have an Enterprise account. More questions? Payment and Safety Customer FAQs Home

Please contact our Online Support Team with the subject line ‘CLOSE ACCOUNT’ and our team will deactivate your customer or captioner account. More questions? Password and Login Payment and Security Integrations Customer FAQs Home

We are unable to provide details of the answers that were answered correctly or incorrectly in your test. If you would like to know your total overall score, please contact our Community Recruitment team – communityrecruitment@ai-media.tv using the subject line Recruitment Support – Assessment Score More questions? How do I…