• When will I receive my 1099 form

    All 1099 forms are sent via post in February. You will only receive a 1099 form if you have earned over $600 in the taxation year and completed a W-9 form.  

  • How can I provide prep material for my live captioning session?

    To minimise the errors in your live captioning, it’s important to provide your captioner with advance material, or ‘prep material’, so they can prepare themselves for the content. Prep material can be uploaded to the booking portal either when you make the booking, or when it is available. You may also…

  • Can I book live captioning in languages other than English?

    At present, we only offer Facebook Live captioning in English through our booking portal. However, if you are interested in live captioning in another language, please contact: onlinesupport@ai-media.tv More questions? Customer FAQs Ai-Live Facebook Live Home

  • My Facebook Live booking finished early

    If your live stream ends prior to the scheduled end time, you will still be charged for the full scheduled time. If your live captioner leaves a session early for whatever reason, you will not be charged for the remaining time when you are not receiving live captioning. More questions?…

  • My Facebook Live session is running overtime

    At the time you make your booking, you should allow enough time for an overrun. If your event exceeds the scheduled end time of your captioning booking, we will keep your stream running for up to two hours. However, captions will cease at the booked end time. More questions? Facebook…

  • I need to cancel my Facebook Live booking

    If your booking request has been confirmed by an available captioner and you cancel or reschedule that session at least one hour prior to the start time and less than 24 hours before the scheduled start time, you will be charged one half of the confirmed rate. For cancellations or…

  • Payment Safety

    No card information is ever saved at Ai-Media. We take active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard…