In your Ai-Live portal, under the dropdown next to your name, click on My profile. Here, you can change your colour theme for the website and upload a profile picture. If you click through to My account, you’ll be able to edit your personal account details, including changing your password….

In your Ai-Live portal, click on the Transcripts button. You will be prompted to re-enter your password for security reasons. Once you’ve entered your password, you’ll be able to see your recent sessions with options to download .doc or .pdf versions of the transcripts. Transcripts will become available within 24…

The dictionary feature allows you to provide terms and other jargon which might come up during your session, in order to help improve the accuracy of the captions. From here, you can view and search your existing list of terms, or add new words and phrases to this list. If…

Booking New Sessions In your Ai-Live portal, click on the Book Now button. Select whether you wish to book Ai-Live for Education, Work or Events. Fill out the booking form as appropriate. Key information to have on hand is the session date, time and duration, and how audio will be…

The Caption Viewer Once you have accessed your session, there are a number of features which can enhance your caption viewing experience. Connection Status Signals whether you are connected to the service Refresh Reload the page Settings Customise fonts, text size, colours & other settings Help Desk Submit a request…

Login & Quick Join From www.ai-live.com, click the Login button, which may appear in the top navigation or in a dropdown, depending on your device: Once logged in, the green Quick Join button will take you to your upcoming captioning session. Anonymous Access Alternatively, if you’re having trouble logging in…