Dashboard personalisation

Your Dashboard is personalised with tasks that you can confidently complete to a high standard. This means tasks which are visible to you may not be visible to other agents, and vice versa. This ensures the right work is going to the right person, resulting in fewer reworks.

Clients and work types are grouped broadly into Basic, Standard, High and Premium categories. New transcribers starting out on the Community Portal will have access to Standard work types, with the opportunity to qualify for High and Premium work as they progress. These categories are based on aggregate performance scores.

Moving up the ranks

At Ai-Media, we believe high-quality work should be rewarded. We want to ensure you always have opportunities to learn and develop so that you can grow with Ai-Media and upskill while you work. This allows you to complete more complex work types at a higher base pay rate.

The type of tasks available to you are informed by the results of performance checks and QA data and account reputation. Transcribers who consistently meet deadlines, consistently pass QA and have high performance scores may be eligible to have their account upgraded. This means gaining access to work from more clients and opportunities to be signed off to complete new work types. If tasks are not being submitted to Ai-Media’s quality expectations; if they are not consistently passing QA or if they are not meeting deadlines, transcribers may lose access to work from particular clients and some work types. The process of gaining and losing access to work types is automatic and cannot be adjusted manually by members of Online Support.

Qualifying for High and Premium tasks

To access tasks from clients who have High and Premium quality expectations, a transcriber’s work will need to consistently out-perform the level their account is in. It is important to take this into account when considering a task’s quality profile. For more information on quality requirements, please see quality profiles.

Updated on February 3, 2023

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