If you’re eligible for an account on the Community Portal, you’ll be contacted by a member of the Online Support team. We create your accounts internally – we’ll contact you to request the information we need to get you set up.
Once we’ve created your Community Portal account, you’ll receive a verification email at the email address you’ve provided us with, which will take you to the Community Portal login page. You’ll be prompted to update your password the first time you log in, and then you’re ready to go – it’s as simple as that! If you haven’t received an email from firstname.lastname@example.org, make sure you check your Junk Mail folder in case it’s been filtered.