To minimise the errors in your live captioning, it’s important to provide your captioner with advance material, or ‘prep material’, so they can prepare themselves for the content.
Prep material can be uploaded to the booking portal either when you make the booking, or when it is available.
You may also send through any prep material to our Online Support team.
Both stenocaptioners and voice captioners (re-speakers) rely on training their software’s dictionary for unusual names and words. The more material they have, the more preparation they can do to ensure your content will be spelled correctly in the captions.