How do I cancel an order?

If you have made a mistake with your order or no longer require captioning, go to the

“My Orders” page and click the red Cancel button.

Image of cancel button

If work has not yet begun on your file, a refund will be credited to your account.

Unfortunately, if work has already begun, you will still be charged for the order.

More questions?


Updated on June 1, 2018

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