I forgot my password

  1. Go to the Customer Login page.
  2. Click the ‘Forgot your password?’ link.
  3. Enter your email address and click ‘Send’.
  4. You will now receive a reset email. Follow the hyperlink in the instructions.
    Note: If you can’t locate this, please check in your spam or junk filters.
  5. Set your new password, as per the requirements, confirm it, and click ‘Reset’.

If you are still having difficulties, please contact us at onlinesupport@ai-media.tv for assistance.


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Updated on June 1, 2018

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