How do I reset my password?

You can change your password from within the Portal.

1. In the top right-hand corner of the main page, you will see a tab with your name. Click the drop-down arrow and select ‘Account Settings’.
2. From your ‘Account Settings’ page, click the ‘Change Password’ button.
3. You will then prompted to enter your existing password, as well as your new password.
4. Click ‘Save’.

Note: If you can’t remember your current password, you will need to use the ‘Forgot your Password’ prompt located on the login page.

If you are still having difficulties, please contact us at onlinesupport@ai-media.tv for assistance.

More questions?

• Password and Login
• Payment and Security
• Customer FAQs

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