There’s nothing worse then when stuff stops working like it should, especially when you need to make a urgent booking or deliver a file.
It’s best to come prepared when you contact us at Online Support so that the issue is resolved quickly.
Here’s what you can do:
Send us a screen shot
- If we can see the error we can diagnose the issue or try and replicate it.
Know your details
- Know your login details: Username, email & password, secret questions – keep a record of them in a safe place.
Remember it happen to you, we don’t know what happened when or how it happened so describe it in details. Start by answering the questions:
- What were you trying to do?
- What stopped you doing it?
- What happened before and after?
If you’re encountering an issue then others probably are too. So make sure you report any glitches or errors.