How to troubleshoot with us

There’s nothing worse then when stuff stops working like it should, especially when you need to make a urgent booking or deliver a file.

It’s best to come prepared when you contact us at Online Support so that the issue is resolved quickly.


Here’s what you can do:

Send us a screen shot

  • If we can see the error we can diagnose the issue or try and replicate it.

Know your details

  • Know your login details: Username, email & password, secret questions – keep a record of them in a safe place.

Describe it

Remember it happen to you, we don’t know what happened when or how it happened so describe it in details. Start by answering the questions:

  • What were you trying to do?
  • What stopped you doing it?
  • What happened before and after?

Report it

If you’re encountering an issue then others probably are too. So make sure you report any glitches or errors.

More questions?



Updated on June 19, 2018

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