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  4. I tried to submit my file, but the portal wouldn’t let me?
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  2. Captioning
  3. Captioner Portal
  4. I tried to submit my file, but the portal wouldn’t let me?
  1. Home
  2. Captioning
  3. Captioner FAQs
  4. I tried to submit my file, but the portal wouldn’t let me?

I tried to submit my file, but the portal wouldn’t let me?

Files must be submitted before the due date and time.

  • Once the file is overdue, you longer be able to submit the file. The file will then be reallocated to ensure we can deliver the job to our clients in time. So please ensure you give yourself enough time to complete your allocation before the due time.

The due time for your claimed job can be seen on the ‘My Current Jobs’ list as a countdown.

  • If your file isn’t overdue and you are still having difficulty submitting your file, please contact onlinesupport@ai-media.tv.

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Updated on June 12, 2018

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