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Introduction to Community Portal

Since the launch of the Captioner Portal in 2017, the Ai-Media freelance team has grown and evolved. Now we’re taking things one step further with the launch of our new Community Portal. Community Portal is a brand-new, online platform where you can find, preview and claim tasks, and submit output to Ai-Media. The Community Portal has a personalised dashboard which will show you tasks that have been picked just for you. This ensures the right work is going to the right person, resulting in fewer reworks.

How does it work?

When a client orders a product through one of our customer interfaces, a task is created in the Community Portal, ready for available agents to claim. When you claim a task, you will be allocated a reasonable period of time to complete it, based on the duration of the media, the complexity of the task and the time when the file is due to be delivered. From there, you can complete the task using whatever software or platform you find suitable, or using one of our integrated platforms.

Once you’ve finished creating your output, you can complete the task by attaching the file in the Community Portal. If you encounter any issues while you’re completing the task, you can report these to Ai-Media via the Portal as well.

The Community Portal is the first step towards a versatile, self-managed system for our freelance team. As we develop more features for the platform, we introduce more flexibility and empowerment to our team – ensuring you will be able to work on what you want, when you want to work, and even gain access to new work types by upskilling.

What can I do in the Community Portal?

The Community Portal is where you find tasks to work on within your demonstrated areas of expertise, and where you can view your work history. Unlike the Captioner Portal, it’s not locked to one captioning or transcription platform – meaning you can use whatever tools you like to create your products. 

Currently, only English-language captioning and transcription work types are available through the Community Portal. More work types will be added and defined as the platform evolves. We’ll keep you up-to-date with our changes and additions.

Updated on September 10, 2020

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