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My Ai-Live captions aren’t auto scrolling

If the captions aren’t scrolling please try the following:

  • Change internet browser; Internet Explorer often has this issue
  • Try refreshing the page
  • Check they are still connected to the internet
  • Try scrolling to the very bottom of the page – the captions should start scrolling automatically
  • Ensure the browser is on 100% zoom, not more or less, as this will prevent the captions from scrolling
  • Ensure the browser window is maximized

More questions?

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Updated on June 19, 2018

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