Your captions may stop auto-scrolling if you’re using Internet Explorer as your browser.
The most common cause is that the scroll box has moved up from the bottom of the scroll bar when the window resizer button was not in ‘Maximise’ state – if you hover over the button it will say ‘Restore Down’.
This causes the captions page to become stationary – captions are continuing to appear at the bottom of the page, but out of sight.
How to ensure auto scrolling in IE
To ensure that the caption viewer auto scrolls, make sure that the Internet Explorer window resizer button is on ‘Maximise’.
- You can check that the window resizer is in this position by hovering over the button with your mouse and checking that it says ‘Maximise’.
- Then make sure the scroll box is at the bottom of the scroll bar.
- If this workaround still does not work, try using the caption viewer in a different browser, such as Google Chrome or Firefox.