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My video keeps freezing or is having trouble loading

If your video is freezing or takes a long time loading, check your internet connection. You can try running a speed test: http://beta.speedtest.net/

For further assistance, please email onlinesupport@ai-media.tv.

Please include the following information:

  • which browser you are using (e.g. Chrome, Firefox)
  • whether you are using a PC or a Mac
  • a screen shot of your problem (if possible)

See how to troubleshoot with us for more troubleshooting information.


More questions?

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Updated on September 10, 2020

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