If your video is freezing or takes a long time loading, check your internet connection. You can try running a speed test: http://beta.speedtest.net/
For further assistance, please email email@example.com.
Please include the following information:
- which browser you are using (e.g. Chrome, Firefox)
- whether you are using a PC or a Mac
- a screen shot of your problem (if possible)
See how to troubleshoot with us for more troubleshooting information.