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Reworks on the Community Portal

Tasks submitted on the Community Portal are reviewed by our quality assurance team to ensure they meet Ai-Media standards before delivery to our clients. When a task fails a quality check, it needs to be fixed up before any payment can be made. This process is called a rework. For more information on task workflows and the different stages of the quality check process, please see the Task history page. For more information on Ai-Media standard, please see our style guide.

Reasons why tasks fail quality check

If your task fails a quality check, it will be returned to you with a reason which indicates why it was failed. This reason helps you to identify what needs to be fixed up before resubmission. Fail reasons are categorised by accuracy, presentation and style. They are listed below.

Poor accuracyPoor presentationPoor style
Missing content Poor timing Incorrect formatting
Misunderstood content Poor or missing punctuationIncorrect standards
Unverified terminologyPoor caption or paragraph breaks 
Misleading (INAUDIBLE)sIncorrect or missing speaker labels
Incorrect spelling or grammar

Expectations around reworks

It is the expectation of Ai-Media that tasks submitted by agents on the Community Portal should be deliverable to our clients without further editing or modification. If a task if found to require further editing or modification, it is understood that the submitting agent has failed to meet the requirements of the task.

In every instance possible, Ai-Media will endeavour to make reworks available to the agent who submitted the task to ensure they have the option of resubmitting their task. This allows them to complete the task, from which point payment can be made.

Community Portal agents are under no obligation to accept a task for rework. However, agents who choose not to accept a task for rework will not receive full payment. Depending on the circumstances, they may receive no payment or will receive partial payment only. This is due to the fact that a task which has failed a quality check is unable to progress to Completed status and will need to be fixed by another agent.

Launching a rework task in Ooona

After launching a rework task in Ooona from the Task Details page of the Community Portal, it will need to be unlocked before any edits can be made. Please see the below video for a step-by-step tutorial on how to unlock a task in Ooona.

How to reject a rework

If you choose not to accept a rework task, you will need to reject the task so that it can be assigned to another agent to fix up. To do this, you need to report a problem from the Task Details page.

From the Dashboard, navigate to the Task Details page by clicking ‘View’. From here, select ‘Report Problem’ and then ‘Unable to Meet Task Due Date’.

Select ‘Report Problem’ to reject a rework task. ‘Unclaim task’ is used for tasks you do not wish to work on during the 15-minute grace period after claiming a task.
Updated on July 8, 2020

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