Welcome to the Community! Our Slack workspace is a way for you to communicate with Online Support and your fellow Community captioners. Online Support members will have display names containing ‘_OnlineSupport’.

Getting set up on Slack

Take the time to set up your profile, change your display name and upload a fun profile picture. These can be edited by clicking on your Profile and going View Profile > Edit Profile. We need to know who you are, so if you don’t want to use your last name, make sure to use an initial to differentiate yourself from other Community members. ¬†Please also ensure you also set your timezone preferences. A guide to doing this can be found here.


We use Slack channels to organise our communication and make sure you can easily find the information you need. You can navigate channels on the sidebar.

Online Support will use the #activity channel to let you know when we are online. We will only respond to messages during these hours. You can use this channel if you would like to check-in for the day and let others know that you are online and available to work.

The #general channel is where Online Support can post general announcements. We will also use this channel to let you know about tasks that need to be allocated.

The #random is a fun channel where you can share pictures or talk with your fellow Community team.

Direct messages

We can also talk to each other via direct messages, which you can find on the sidebar below channels. Please remember that Online Support can only reply to messages during business hours. You can email outside of business hours.

Updated on July 7, 2020

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