Welcome to the Community! Our Slack workspace is a way for you to communicate with Online Support and your fellow Community transcribers. Online Support members will have display names containing ‘_OnlineSupport’.

Getting set up on Slack

Take the time to set up your profile, change your display name and upload a fun profile picture. These can be edited by clicking on your Profile and going View Profile > Edit Profile. We need to know who you are, so if you don’t want to use your last name, make sure to use an initial to differentiate yourself from other Community members.  Please also ensure you also set your timezone preferences. A guide to doing this can be found here.


We use Slack channels to organise our communication and make sure you can easily find the information you need. You can navigate channels on the sidebar.

The #activity channel is where Online Support will check-in to let you know when they are online.

The #general channel is where Online Support can post general announcements and updates.

The #priority channel is where Online Support will post about priority tasks. Priority tasks are generally at higher rates with shorter due dates and need to be manually allocated by Online Support.

The #qanda channel is where you can post questions about anything relating to Community Portal. You can receive answers from Online Support or your fellow Community members.

The #random channel is a fun channel where you can share pictures or talk with your fellow Community team.

Direct messages

We can also talk to each other via direct messages, which you can find on the sidebar below channels. Please remember that Online Support can only reply to messages during business hours. You can email outside of business hours.

Updated on June 8, 2021

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