Welcome to the Community! The Slack workspace is a great way for you to communicate with Online Support and your fellow Community transcribers. Online Support members will have display names containing ‘_OnlineSupport’.

Getting set up on Slack

Take the time to set up your profile, change your display name and upload a fun profile picture. To edit your profile, click on your profile picture at the top-right of the Slack workspace, then click Profile. A sidebar will appear on the right-hand side of Slack where you can edit your profile. We need to know who you are, so if you don’t want to use your last name, make sure to use an initial to differentiate yourself from other Community members. Please also ensure you also set your time zone preferences. A guide to setting your time zone preferences can be found here.


We use Slack channels to organise communications and ensure you can easily find the information you need. You can navigate channels on the sidebar on the left-hand side of the Slack workspace.

The #activity channel is where Online Support will check-in to let you know when they are online.

The #general channel is where Online Support can post general announcements and updates.

The #priority channel is where Online Support will post about priority tasks. Priority tasks are generally at higher rates with shorter due dates and need to be manually allocated by Online Support. To put your hand up for a priority task, make sure to send a direct message the Online Support staff member who posted it!

The #qanda channel is where you can post questions about anything relating to Community Portal. You can receive answers from Online Support or your fellow Community members.

The #random channel is a fun channel where you can share pictures or talk with your fellow Community team.

Direct messages

We can also talk to each other via direct messages, which you can find on the left-hand sidebar below channels. Please remember that Online Support can only reply to messages during their business hours, so be sure to look at the #activity channel to see who is online! You can always email if no one is currently available on Slack.

Updated on February 3, 2023

Was this article helpful?

Related Articles