The Supporting Materials section on your task is where you can find reference materials and instructions to help you complete your task to the customer’s expectation. Every task on the Community Portal will have at least one attachment in the documentation field.
It’s our expectation that any Notes and supporting materials attached by the customer or Online Support are adhered to when completing your task. If you don’t follow the instructions in your task, we may ask you to fix your work, or assign the task elsewhere.
When a customer places an order, they have the option to leave notes to assist Ai-Media and/or the captioners in completing their tasks. Likewise, if Online Support have specific instructions for your task, we’ll use the internal notes field to communicate these to you. Make sure to check both of these fields before commencing work on your task, in case there’s important information available for you.
Automatically generated transcripts (ASR)
All media files that are available in the Community Portal have an automatically generated transcript of the audio attached. You can easily identify this file by the ‘ASR’ tag at the start of the filename.
This resource has been provided as supporting material for your captions, which you can download directly as a reference or upload to your task to edit.
The inclusion of these automatically generated transcripts is designed to enhance your workflow and reduce your time spent captioning. However, the technology isn’t perfect, so proceed with discretion – if you’re spending more time editing than you would creating a new file from scratch, you shouldn’t push ahead with editing the automatic transcript.
There will always be corrections that need to be made to ASR files before submission, to varying degrees. For instance, the software uses a double chevron ‘>>’ to indicate when it thinks the person speaking has changed, which isn’t in line with our standards – so the double chevrons will need to be removed before submission. If we find that you’ve submitted a file that doesn’t meet our quality requirements, you may be asked to fix the file, or you may not be paid for the task.