Transcript formatting

A transcript is a single document that represents the audible content of media file in text form. Transcription tasks can be completed in Scripta or by using third-party tools like Microsoft Word. While we recommend using Scripta, please see the below guide to completing Transcription tasks using Scripta or third-party tools. Please note that Scripta must be used for Timed Transcription tasks.


If you use Scripta to complete a Transcription task, there is very little formatting to do. You will edit the automatically generated transcript and speaker labels as you listen to the media.

When you click Complete to submit the transcript, it will automatically be converted to a .docx file with all the formatting requirements already done for you. Easy!

Third-party tools

If you decide to use a third-party tool to complete a Transcription task, you need to make sure the final transcript is formatted correctly before it’s submitted. Failure to format a transcript correctly can lead to the task failing Quality Assurance and being sent back to you for a rework.

Getting started

Supporting Materials can be found on the Task Details page. Download the document that begins “ASR_XXX” to begin transcribing with the automatically generated text. The Notes sections may include specific instructions that differ from standard Ai-Media formatting rules. Remember to check these before submitting a task.

General formatting

Paragraphs in transcripts should not exceed 8-10 lines, and concepts should be kept together in a single paragraph where possible. Paragraphs should be separated with a double line break.

Unless specified otherwise in Supporting Materials, all transcripts must be formatted as:

  • docx file format
  • Calibri font, pt. 11
  • Black colour font

File name and document header

Transcript docx files must be named after the Task ID, found at the top of your Task Details page. The Task ID should also be placed into the header in centre alignment, with the same font size and colour as the rest of the transcript. If you’re using Microsoft Word, to start editing the header, double-click on the blank space above where you would type. You can also edit the header by clicking Insert > Header > Insert Header.

Speaker labels

Speaker labels must always be in a new paragraph, followed by a single line break for that speaker’s transcribed speech.

Submitting your work

Please see Supporting materials, submissions and comments for information on how to submit a .docx file directly to your Task Details page.

Updated on July 1, 2021

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