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Video tutorial: Introduction to Community Portal


Hello, and welcome to Community Portal.

Community Portal is a freelance platform where you can complete transcription work. You have the flexibility to choose your own working hours and select the tasks you want to work on. 

When you log into Community, the first page you will see is your Dashboard. This is where tasks you have claimed will appear. You can see information such as the task type, the allocated time and task duration, the task status and the pay total. 

You can navigate through pages of tasks by clicking here, or you can show more items per page.

You can toggle to see Completed tasks by clicking here, to see tasks you have worked on and submitted. You can click View Task History to see a list of tasks you have previously worked on. This is also where tasks that are awaiting our Quality Assurance (QA) step can be found. You can filter by date to find tasks from a particular timeframe.

To find available work, you can click View Available Recorded Tasks, or click directly on the Recorded Tab on the left. 

You can filter by task type by clicking on these buttons. You can also select and deselect with these buttons up here. 

Information about tasks is visible on the Dashboard. You can see the task type, the allocated time, task duration, the English language variation required and the pay rate. If you click the eye, you can preview the video or audio file before you claim the task.

You can claim a task by clicking Start Task from the preview window, or you can click Start directly from the Dashboard.

This is the Task Details page. It has all the information you need to know about the task. 

At the top of the page you’ll find the Task ID and the allocated time, as well as a button to Launch Scripta, our in-house transcription tool. 

To the right there are buttons to Unclaim or Report Problem. Unclaim can be used if you no longer want to work on the task, but if you do not unclaim a task within 15 minutes of first claiming it, the task will be considered abandoned, and the reputation of your account may be impacted. 

Report Problem can be used to let Online Support know about any issues you may be having with the task, including if you would like to request extra time. You must leave a detailed comment letting us know about the problem you’re reporting.

Scroll down the page to find Task Details. You can see the task type and the file title, the pay rate per audio minute and the pay total, the media URL, the duration of the task and the input and output language. Take note of the English spelling variation required for a task. Different tasks require different spelling variations, such as British English, Australian English or US English.

When we scroll down, we’ll find supporting materials. The automatically-generated transcript provided with every task can be found here. This automatically-generated transcript needs to be edited to match Ai-Media transcription standards. When you launch Scripta it will be loaded for you, ready to start editing. 

If the customer has attached any documents, like speaker names or jargon terms, those will be found here. Notes containing information about special requirements for the task will be found here also. Special requirements may include, but are not limited to, speaker labels and sound effect rules that are different than regular Ai-Media Standards. It’s really important to check for any special instructions to make sure your task passes Quality Assurance.

At the very bottom of the page, you can see comments. Comments are visible to you and Online Support. They can be left at any time, and they are mandatory when Reporting a Problem. 

When you’re confident the task is complete and meets Ai-Media standards, click on Submit Completed Task. If you need to upload a file, click here. Scripta will upload files for you when you click Complete in the transcript editor. 

For more information about anything you saw in this video, please check out the Knowledge Base or send us an email at Online Support and we’ll be happy to help! We hope you found this video helpful, thank you for watching! 

Updated on February 2, 2021

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