You should receive links to the Zoom sessions when your booking is confirmed. If your meeting is recurring each week, it may be the same link, but it is always good to check.
If you are unsure how to access the Zoom session for your meeting, ask your captioner or email firstname.lastname@example.org
Selecting your audio source
Zoom should default to any external microphones you have plugged in to your computer.
Your captioner may ask you to check that Zoom is getting audio from the correct microphone if they are receiving poor audio quality.
1. Check that you have connected your audio.
- When you log in, select ‘Join with Computer Audio’.
- Look in the bottom left-hand corner.
- If you are connected, it will have a microphone icon labelled ‘mute’.
- If not, it will say ‘Join Audio’.
2. Check that your microphone is connected.
- After you have connected your audio, the bottom left hand corner should have a mute/unmute icon, with an arrow for more options.
- Click the arrow to select which microphone and speaker you are using.
- If you have an external microphone plugged in, check that it is selected.
3. Check that your captioner can hear you.
- Speak directly into your microphone, preferably away from your laptop, so we know the sound is not being picked up from the inbuilt laptop microphone.
- In your Ai-Live session, message your captioner to confirm that they are receiving audio through the Zoom call.
- You can type a message, or use one of the pre-configured options. Option three states “Captioner, do you have audio?”
- The captioner will confirm or request that you try something else.
Still having problems?
- Ask your captioner! They are trained to troubleshoot, and can contact a coordinator if needed.
- Check Zoom’s support site: https://support.zoom.us/hc/en-us/categories/201137166
- You can use the feedback option in the session to contact the Ai-Live coordinators, or you can email email@example.com
- You can call the Ai-Live Helpdesk on (02) 8870 7799